Privacy Policy

Modal Agency, LLC

Effective Date: 8-11-2025
Last Updated: 8-11-2025

Introduction

Modal Agency, LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including when you opt in to receive SMS text messages.

By using our services or providing your information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information from you:

• Name

• Phone number

• Email address

• Mailing address

• Policy or account details

• Any other information you choose to provide

How We Use Your Information

We use your information to:

• Provide and manage insurance services

• Send policy updates, appointment reminders, and important notices

• Send SMS messages you have consented to receive (e.g., service updates, policy renewal reminders, promotional offers)

• Improve customer service and communication

SMS Messaging Privacy

If you opt in to receive SMS messages from us:

• We will only send messages related to the type of content you consented to receive.

• Messaging frequency may vary.

• Message and data rates may apply.

• Reply STOP to unsubscribe or HELP for customer support.

• We do not share or sell your phone number or SMS consent information to third parties for marketing purposes.

Data Security

We use administrative, technical, and physical safeguards to protect your information.

Your Choices

You can opt out of marketing messages at any time by clicking “unsubscribe” in emails or replying STOP to SMS messages.

Contact Us

If you have questions about this Privacy Policy, contact us:
Modal Agency, LLC
Email:  ladom@modalinsuranceagency.com
Phone: 616-726-6325